Terms of Service

Terms and Conditions :

Welcome to www.groundupflavor.com where we are committed to bringing you small batch, flavor forward pepper sauces. The following text are our terms and conditions policies regarding this website. This website is owned and operated by Ground-Up Flavor Company LLC. All visitors to www.groundupflavor.com are subject to the terms of said website and all applicable laws. If you do not agree to these terms, please cease to continue use of this website. Ground-Up Flavor Company LLC reserves the right to alter, revise or add to these terms at anytime.

Payment and shipping:

All payment terms are at the sole discretion of Ground-Up Flavor Company LLC, unless otherwise agreed upon by purchaser (customer) and seller (Ground-Up Flavor Company LLC and it's representatives). Also, payments must be made at the time of purchase, unless an agreement was made between the purchaser (customer) and seller (Ground-Up Flavor Company LLC and it's representatives). Order process times can take from 1-72 hours depending on order size, distance of delivery and inventory amounts.

 Shipping is generally conducted from Monday-Saturday, this excludes certain holidays. We use The United States Postal Service and Federal Express shipping services. These services are differentiated and offered based on distance, PO box locations, package size, order quantity and expedience required per order. If there is a request for swifter delivery, please contact us and we will do our best to accommodate. Shipping dates are estimations.

Any damaged, lost, missing or undelivered packages are our responsibility if and only if the shipping method was selected by us. We reserve the right to refund your money or complete the order at no cost to you. If you have any of those issues, please inform us within 31 days of process conformation. Any lost or misplaced packages due to a service selected by you, misprinted address or incorrect information is your responsibility and will most likely be an extra cost to you. This is not always the case, we realize that every circumstance is different and we are more than happy to work with you within  the 31 day window. (See return policy) 

Privacy and Protection Policy:

We take our customer's privacy and information protection very seriously. Our Privacy and Protection Policy is designed to assure and show all of our customers the way we handle and use the information that is provided to us.

Ground-Up Flavor Company LLC and www.groundupflavor.com use email, phone numbers and physical address information for shipping and contact purposes only. Email addresses, phone numbers and physical addresses are stored for invoice completion only and are not shared with or sold to any party not associated with Ground-Up Flavor Company LLC.

Credit Card Security:

No credit card information is used by us or stored on either of our servers. We use a secure 3rd party company called Stripe for added security measures. None of the credit card information used to purchase on our website is seen by Ground-Up Flavor Company LLC or stored by Ground-Up Flavor Company LLC.

 

Return policy:

 Our return policy is simple; If you are unsatisfied in any way please contact us through the "Contact Us" portal on www.groundupflavor.com or email us at groundupflavor@gmail.com or call us at 901-581-5239. Tell us what the issue is and we will refund your money completely, as well as the cost to ship the product back to us. We encourage you to do so within 31 days of process conformation.

 We pride our selves on the quality of our products and service, as well as complete customer satisfaction.